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Order Information
Office
Customers are welcome to visit our offices during normal office hours, 8:00 A.M. to 5:00 P.M. Monday through Friday, Pacific Standard time. Call first for an appointment if you wish to visit us on weekends or holidays. The address is 20639 Lycoming Street, Suite B-6, Lycoming Industrial Park, Walnut CA 91789. It is northwest of the intersection of the 57 and 60 freeways. The cross streets : "Lemon Street" and "Brea Canyon Road".
How to Order
Secured Online Shopping Cart: With our secured online shopping cart, customers can place orders 24 hours a day, 7 days a week from any where in the world. On regular business days, all orders will be processed on the same day if placed before 11:00 AM Pacific Standard Time.

Items that cannot be defined by a simple tool number (for example band saw blades) may not be ordered with the shopping cart. Please call or e-mail us to order those items.

Phone Orders : To order by phone, simply call our toll free number 800-827-2316, and list the tool numbers and quantity of each. Our 800 number will work anywhere in Canada and the U.S.A. including Hawaii and Alaska. When calling in from outside the U.S.A. call us at 909-468-5747.

Mail In Orders : To mail in an order, simply write down your name (or Company name), shipping address, contact phone number (fax or e-mail address if applicable) and the tool numbers and quantity of each, including your credit card number with expiration date, security code and your signature. (You may like to enclose a check payable to "Magnate, Inc."). You may also fax the completed order sheet, refer to next page, to our 24 hour fax service at 909-468-5745. ( by e-mail through info@magnate.net ) Please be sure to include all applicable shipping charges.

Custom Bits/Cutters
Magnate can custom make cutters to your specifications. For details, refer to the web page Custom Bits/Cutters.
Sharpening Service
We provide mail order or will call sharpening service. If you wish to have your bits or blades sharpened, send them to us by UPS or mail or drop them by our office. We will ship them back to you by UPS.
Discount Policy
Magnate has standardized its volume discount policy for all Magnate shaper cutters or router bits (except discounted sets, i.e. 3480 and etc.) as follows. Buy 10 or more, deduct 5% discount. Buy 30 or more, deduct 10%, buy 65 more, deduct 15%; buy 100 or more deduct 20%. This discount rate only applies to carbide tipped router bits. In the case of solid carbide micrograin bits and metric boring bits, the discount is half that of the carbide tipped bits although the discount is figured cumulatively. .For example, if a customer ordered 7 carbide tipped bits and 3 solid carbide bits he would receive a 5 % discount on the carbide tipped bits and a 2.5 % discount on the solid carbide bits.

Although our shopping cart system is unable to compute our volume discount policy, these discounts will be honored and will appear on the revised invoice that will come with your order.
Sales Tax
Any customer ordering from within California needs to include sales tax in the total purchase price not including the shipping cost.
Shipping
All international orders are shipped by air mail unless otherwise requested. The cost will be determined according to the current postal rates plus insurance.

Most orders within the continental United States and Canada are shipped by UPS Ground Services unless otherwise requested. The shipping charges will be calculated automatically if ordered online. For all shipments outside the United States, including Hawaii and Alaska and Canada, order will be shipped by US Postal Service unless otherwise requested.

For all machinery and some other heavy, bulky packages which must be shipped by other carrier like truck, air cargo or ship company, Magnate will quote the pricing in advance.

Magnate does not charge any additional handling charges.

It is important that the consignee of these packages make an inspection of the condition of the merchandise upon delivery. Magnate and the carrier's liability ends when the recipient of the package signs for that package. However, in the rare case that any discrepancy or damage with the shipment discovered after an inspection, notify Magnate immediately.
Payment Methods
We accept VISA, Master or Discover card. Orders can also be paid for by check. Mail all checks to "20639 Lycoming Street, B-6, Walnut CA 91789 USA", payable to "Magnate, Inc.". All payments must be made in U.S. dollars.
Warranty
Magnate warrants its cutting tools (router bits & shaper cutters) to be free of defects from materials and workmanship for a period of 90 days from date of original purchase. This warranty does not apply to defects caused by customer misuse or accidents caused by the customer himself. To take advantage of this warranty, freight must be prepaid and proof of purchase must accompany the merchandise. Magnate's liability will also not exceed the purchase value of the merchandise in question. As far as the fastening equipment, the limited warranty covers the housing for one year and the main parts for 45 days. The limited warranty covers defects on material & workmanship which occur during the duration of the warranty period. Merchandise other than Magnate brand is warranted by their own manufacturers, All pricing, specifications, dimensions and design characteristics in this catalogue are subject to change without prior notice.
Return Policy
In order to return an item an RMA ( Returned Merchandise Authorization ) number must be obtained. All items must be returned in the original packaging and unused within 30 days from the date the RMA number is obtained. Please include a copy of the original invoice. All items will be inspected and subject to a 15% restocking fee unless the merchandize is manufacturer's defect. There are no returns allowed for custom made cutters except where there is a proven defect. All returned merchandise must be shipped to our headquarters prepaid. Call if you have any further questions.
Safety Information
Routers, shapers and any other tools and machinery can be dangerous when used improperly, so it is important to strictly observe all safety procedures.

First and foremost, always wear eye protection and keep all loose clothing away from machines. It is also important to keep the machines unplugged when changing bits, cutters, blades and etc. and make sure everything is properly secured before turning the machines on. To avoid slippage, keep all collets clean.